Refund policy

CHINAKWE RETURNS & EXCHANGES

We hope you love your CHINAKWE purchase. If for any reason you change your mind, eligible online purchases may be returned within 14 days of receiving your order.

Items must be returned unworn, unused and in their original condition, with any original tags or packaging included.

RETURNS

To request a return, please contact us before sending your item back.

Customers are responsible for the cost of return postage for change-of-mind returns. We recommend using a tracked service, as CHINAKWE cannot accept responsibility for items lost in transit.

Returns should be sent to:

CHINAKWE
34 Market Row
London
SW9 8LD

Once your return has been received and inspected, we will confirm whether your refund has been approved. Approved refunds will be made to the original payment method.

Original delivery charges are not normally refundable unless the item is faulty, damaged or incorrect, or where required by law.

IN-STORE RETURNS

Online purchases may also be returned to our CHINAKWE store at the address above for a refund, subject to the same eligibility requirements.

We cannot guarantee exchanges in store, as the required size or item may not be available.

EXCHANGES

Eligible online purchases may be exchanged within 14 days of receiving your order, subject to availability.

If the requested replacement item or size is unavailable, we may instead offer a refund.

ARTWORK & PRINTS

Because many CHINAKWE artworks and prints are limited-edition or produced specifically for an order, some items may not be eligible for a standard change-of-mind return where permitted by law.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs showing the issue.

Where the item is confirmed as faulty, damaged or incorrect, CHINAKWE will arrange the appropriate replacement, refund or return and will cover reasonable return postage costs where applicable.

NON-RETURNABLE ITEMS

For hygiene, customisation or other applicable reasons, certain items may not be returnable. Any exclusions will be clearly stated on the relevant product page where applicable.

Gift cards are non-refundable except where required by law.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under UK consumer law.

For any questions regarding a return or exchange, please contact hello@chinakwe.com.